Health & Safety Policies

This theatre is committed to providing healthy and safe facilities for audiences, performers, and staff. Based on CDC and state guidelines at the time of performance, protocols may include mask enforcement, social distancing, increased cleaning and ventilation/filtration enhancements, vaccination or negative test verification, and more. These are subject to change. Ticket holders who do not comply with venue policies will not be admitted.

Theatre Policies

• All sales are final. There are no refunds or exchanges.

• Tickets are available online up until 3 days prior to the event. Please call the Box Office if you missed the online deadline.

• Valentine ticket fees are included in the price of the ticket unless otherwise indicated.

• No tickets held or reserved without full payment.

• The Theatre and Box Office open one hour before the advertised show time, and seating begins one half-hour before show time.

• Cell Phones, cameras, audio and/or video recording device use is not permitted in the theatre. Violators may be ejected without refund and may be subject to a fine.

• Every audience member must possess a ticket.

• In consideration of other patrons and artists, children under 3 years of age are not permitted, with the exception of our children’s series. Valentine Theatre requires adult supervision of all children admitted to a performance. Proper behavior is expected.

• The Valentine Theatre does not cancel, reschedule, or offer refunds due to inclement weather.

• All programs are subject to change.

• Your order will be processed within three days and mailed via U.S. postal service.

• Duplicate replacement tickets for your same seats will be provided at no extra charge in the event your tickets are lost, stolen, or destroyed. Contact the Box Office, 400 N. Superior St., Monday through Friday; or call (419) 242-2787. Replacement tickets will be held at Will Call if the replacement request is within 3 days of event.

Privacy Policy

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work to protect the security and privacy of any personal information you provide to us.